Last week I posted on my Library’s blog about our Healthcare Assistants Training half-day, in order to advertise the last few spots available for the session we ran on Tuesday. This was the third such session we’d run in about 12 months and we’ve always had positive feedback about the session and it’s content.
On Tuesday, shortly after the session finished I was surprised to see an automated email from the blog about a comment being made on my blog post – we have a good level of subscribers to the blog but, with the exception of the book club posts, very few comments are made. It wasn’t from an attendee, as I originally suspected, but a librarian in Hampshire who was considering running a similar session for their Healthcare Assistants, and who wanted to know more about what we did.
As her email was including in the comment header info (NB this is not publicly visible, we use WordPress for the library blog, the same as this site) I sent her an email with a brief overview of what we included and a copy of the session plan. We had a nice, if brief, conversation by email. The information I’d sent her was what she’d had in mind for her own session, and she appreciated that not all HCA’s would be comfortable with computers which I had warned her about. She also said they were planning to target some training at nurses, so I’ve asked if she can send me some information about this when they finalise it, as we’ve been thinking the same thing.
I’m recounting this because it occurred to me that we make a point of sharing good practice – we tell the world about what has gone really well, and what we’ve won awards for – but we don’t always tell people about the stuff that’s gone wrong, which other people can learn from too – or even the stuff that’s in the middle. Yes, we’ve had good feedback for our Healthcare Assistants course, but it wasn’t too far from our ‘standard practice’ that we felt the need to shout about it – maybe we should be?